CS-Cart Store Maintenance
A team of specialists with seven years of experience will provide support for your business.
CS-Cart Store Maintenance
Typical issues of CS-Cart stores without technical support
Do small bugs keep appearing constantly?
Hourly maintenance covers regular fixes without hiring an in-house developer and without an “endless task list.”
Afraid that an error on the website could lead to lost orders?
We respond quickly to requests and fix critical issues so the store continues accepting orders.
Need to fix layout, adjust a module, or configure an integration?
As part of ongoing support, we handle almost any CS-Cart task: layout, configuration, add-ons, custom development, and more.
No transparency on how much time was spent and what you are paying for?
You see the hours spent on each task in the project management system and receive reports from the manager.
Afraid to update CS-Cart because of possible errors?
We carefully update the platform and add-ons with compatibility checks.
Worried the website will be left without support in the evening or on weekends?
There is an “On-duty administrator” option from 9:00 to 22:00 on weekdays and weekends — for projects where downtime is unacceptable.
We provide regular maintenance for CS-Cart online stores
We provide regular maintenance for CS-Cart online stores
Our store maintenance services are designed to provide flexible and professional support for your web project.
CS-Cart store maintenance is professional technical support focused on stable operation, prompt error resolution, and functional development. We provide ongoing CS-Cart support, including website improvements, add-on configuration, bug fixes, platform updates, and optimization of online store performance.
Regular CS-Cart website maintenance helps prevent downtime, reduce technical risks, and keep the store running smoothly without hiring an in-house developer. CS-Cart technical support is suitable for online stores of any size and allows you to focus on sales and business growth rather than solving technical issues.
Regular CS-Cart website maintenance helps prevent downtime, reduce technical risks, and keep the store running smoothly without hiring an in-house developer. CS-Cart technical support is suitable for online stores of any size and allows you to focus on sales and business growth rather than solving technical issues.
What you get from CS-Cart store maintenance
10 / 25 / 40 hours of work — you choose a package based on your task volume and use the time as needed
100% time transparency — you see hours spent per task in the system and receive reports
Fast response — we quickly get involved in tasks and fix issues without long waits
Clear process and a manager — we log tasks, manage the project in a CRM, and regularly sync on progress
Savings on “one-off” contractors — small and mid-sized tasks are handled within maintenance without constantly searching for new vendors
Support even for high-load projects — you can enable an on-duty administrator from 9:00 to 22:00 to reduce the risk of downtime for your CS-Cart store
Pricing for CS-Cart maintenance and technical support
Maintenance for 10 hours
This tariff is ideal for small tasks on your website or urgent fixes. It provides enough time to address major issues or make minor changes to the site.
$500
Maintenance for 25 hours
This is the most cost-effective hourly rate. It's suitable for ongoing work on your store over 1-2 months. It's an excellent choice for comprehensive maintenance and improvement of your website, allowing for deeper optimization and functional updates.
$1190
Maintenance for 40 hours
This tariff offers the most advantageous hourly rate. It's the best option for large-scale projects and regular comprehensive technical maintenance. It provides comprehensive support, including the development of new features, performance improvements, and enhanced security.
$1750
On-Duty Administrator (from 9:00 AM to 10:00 PM)
An on-duty administrator available from 9:00 AM to 10:00 PM on weekdays and weekends. This additional service can be added to any support package. It is indispensable for high-traffic websites where downtime and issues are not acceptable. The on-duty specialist will answer calls or chat messages on any day of the week and promptly address site issues.
$625/month
Store Administrator
A specialist who receives and processes requests from your website.
$560/month
Product Manager
A specialist responsible for the development of your product.
$600/month
Customer Reviews
Denis
Director of leko.market store
I was searching for a web store developer and came across the CS-Cart platform. I reached out to its creators. Various representatives of this platform in Russia started reaching out to me. Among them was the Makeshop team. They explained everything in detail, making it easy for me to understand. I decided to work with them. Together, we worked on and created an online store. I constantly come up with tasks that are necessary for our business, and the team easily brings them to life. There are plenty of ideas in my head, and there is still much to do with Makeshop. My rating for our collaboration is a solid five.
Anastasia Belykh
Public Relations and Communications Manager at MosOptTorg - mosopttorg.com
We have been collaborating with Makeshop for several years and have implemented multiple significant and interesting projects. Most recently, the development team created two modules for us. One of them involves synchronizing with another website with complex functionality. The other is an internal program module for our employees. Tasks were defined, and several good solutions were proposed. Then, implementation followed according to the specified deadlines. Communication was maintained throughout the entire period, adjustments were made, and all processes were refined. As of today, we continue our partnership with Makeshop and rely on their professionalism in their work.
Konstantin Karamyshkin
Head of Elitupak
We had an outdated online store, and the task was to update it to have a beautiful, functional, and user-friendly website. We decided to entrust the migration to CS-Cart to the make shop team because, during the discussion of the technical specifications, it became clear that they are professionals in their field.
We were very pleased with the new design; we opted for a graphic design package. From a technical perspective, everything was done precisely (the migration to the platform, data transfer from 1C to MySklad and the website, and so on). They respond fairly quickly to all questions in the chat, and you can always request additional functionality development.
We hope for further productive cooperation!
We were very pleased with the new design; we opted for a graphic design package. From a technical perspective, everything was done precisely (the migration to the platform, data transfer from 1C to MySklad and the website, and so on). They respond fairly quickly to all questions in the chat, and you can always request additional functionality development.
We hope for further productive cooperation!
Stages of Service Delivery for CS-Cart
1
Application
The first thing you need to do is submit a request on our website.
Or simply message us in our Telegram chat — this is the fastest way to get a response.
Or simply message us in our Telegram chat — this is the fastest way to get a response.
2
Discussion
We will get in touch with you to clarify the necessary work. We will demonstrate our company's methods of operation so that you can better understand the process and the expected results.
3
Invoice Issuance
We will send you an invoice-contract for payment based on the required service or hourly maintenance as per your request. You make the prepayment.
4
Maintenance Start-Up
We assign a manager to you and launch the project for maintenance in the Aspro.Cloud CRM.
5
Work
We work on the tasks, regularly contacting you to discuss progress and make necessary adjustments.
6
Project Delivery
We deliver the maintenance project within the agreed-upon timeframe and with the best quality.
Frequently Asked Questions About CS-Cart Technical Support
How can I track the time spent on a task and overall on the project?
You will be granted access to our Aspro.Cloud project management system. Each specialist starts a timer at the beginning of their task and stops it upon completion. In the system, you will be able to see the hours spent on each task and on the project as a whole. Additionally, you can request a task report from your manager.
How can I make sure that the time was spent on the task and not on personal matters of the specialist?
It's important for us to accurately track the time spent on tasks as well. To achieve this, we provide an initial estimate and strive to adhere to it. Actual time spent may vary, but on average, our forecasts are accurate for the project.
In the project management system, where we will grant you access, you will be able to see the time spent on each task and on the project.
At the end of the reporting period, the manager provides a report on completed tasks and time spent. If you believe that more time was spent on a task than necessary, you can discuss it with the manager and address any concerns.
In the project management system, where we will grant you access, you will be able to see the time spent on each task and on the project.
At the end of the reporting period, the manager provides a report on completed tasks and time spent. If you believe that more time was spent on a task than necessary, you can discuss it with the manager and address any concerns.
How is task estimation done in hours? What if the paid hours are not sufficient?
We initially provide a preliminary estimate of the work in hours, based on the experience of our specialists. Then, we track the actual time spent on the task. We try to consider the complexity of the task and potential risks upfront and offer a service package that suits your specific needs (e.g., 10, 25, or 40 hours). In very rare cases, if unforeseen complexities arise during the task, we will coordinate with you in advance to discuss additional work hours or explore alternative solutions to address the issue.
I don't need hourly support; I only need to complete a few small tasks. Is that possible?
You can choose a package with a small number of hours, and we will complete the tasks on your list. Any remaining time will be frozen.
The reason for this approach is that there are very small tasks where more time is spent on estimation than on execution. In addition, we allocate time for discussions, project documentation, and task setup in the system, as well as discussions with specialists. Therefore, it is more efficient to handle such tasks within a support package format.
The reason for this approach is that there are very small tasks where more time is spent on estimation than on execution. In addition, we allocate time for discussions, project documentation, and task setup in the system, as well as discussions with specialists. Therefore, it is more efficient to handle such tasks within a support package format.
What types of work can you perform?
We can handle almost any request for an online store or marketplace. Our primary services include design, configuration, module development, design improvements, copywriting, automated translations, SEO, and advertising as part of our support services.
Can you configure a server for my website?
We provide server selection and configuration services specifically for CS-Cart websites.
Why should you update the CS-Cart platform for your website?
Updating CS-Cart is a crucial aspect of ensuring the security, stability, and modernity of your online store. Regular updates help protect your website against the latest security threats, incorporate the latest functional improvements, and ensure compatibility with current technologies. It also contributes to improving your website's performance and its rankings in search engines, which is important for maintaining competitiveness and providing a better user experience. Without updating CS-Cart, you risk encountering technical issues, security vulnerabilities, and functional obsolescence, all of which can have a negative impact on your business.
Leave a request for CS-Cart website support and customization
We will review your task and propose the optimal solution
Leave a request for CS-Cart website support and customization
We will review your task and propose the optimal solution
